Legal information

Terms and Conditions of Sale

The terms and conditions governing our course and training services.

Purpose

These general terms and conditions of sale govern the relationship between the company CORPS ENSEIGNANT and users of the services it provides under its trade mark CORPS ENSEIGNANT. The name CORPS ENSEIGNANT will be used throughout the remainder of this document.

Hereinafter, the term ‘customer’ refers to the adult, parent or legal guardian who decides to use the services of CORPS ENSEIGNANT for themselves or for a child in their care, even if the child, referred to as a ‘pupil’ or ‘student’, has reached the age of majority.

Services offered

CORPS ENSEIGNANT provides:

academic support (tutoring), in the form of one-to-one lessons and small-group classes;
individual or group lessons for adults and businesses;
online lessons for students and adults.

Services are delivered, as agreed with the client:

atCORPS ENSEIGNANT’s training centres;
at the client’s home;
at the client’s workplace;
or at any other course venue agreed upon by both parties.

Services are provided by trainers who are either employees of CORPS ENSEIGNANT or affiliated with CORPS ENSEIGNANT under a collaboration agreement.

Registration as a client

After meeting with an educational adviser from CORPS ENSEIGNANT and exchanging information with them by telephone or email, the adviser from CORPS ENSEIGNANT will then create a ‘Parent Area’ on the CORPS ENSEIGNANT intranet, which will allow the client to access the functions for ordering and purchasing training services.

CORPS ENSEIGNANT sends the client an email confirming the creation of this area, and provides them with a user ID and a temporary password.

When logging in for the first time, the client is asked to fill in and complete their profile so that the client information available at CORPS ENSEIGNANT is complete.

They are also asked to read and accept the terms and conditions of sale and the privacy policy. Acceptance of these documents is a prerequisite for using the customer portal to order services.

Private tuition

Booking

When a customer submits a request for a one-to-one lesson, this is reviewed by the educational adviser at CORPS ENSEIGNANT, and a solution is proposed to the customer.

A confirmation of the lesson is sent by email to the customer, stating the tutor’s name and at least the first date of the lesson. The confirmation may relate to a single lesson, several lessons on specific dates, or one or more weekly lessons over a given period.

The client confirms, by email or another means of communication, their acceptance of the proposed schedule. If no reply is received within 24 hours, the proposal will be deemed to have been tacitly accepted.

It is common for a new client to request both registration as a client and an initial course booking at the same time. In this case, the emails confirming registration and the booking will be sent together.

Fees

Prices for services depend on the pupil’s school year and the subject taught. Clients can find out the current prices by contacting the academic adviser at CORPS ENSEIGNANT. These are subject to review on 15 September each year. A price list is available here.

Payment

Payments are due at the end of each month upon receipt of an invoice sent by email. This invoice summarises the number of hours taught by the tutor during the month. Payments must be made exclusively by bank transfer to the bank account of CORPS ENSEIGNANT.

Cancellation by the client

Cancellation of a booked lesson is only permitted under certain conditions and must remain an exceptional circumstance.

Cancellation is free of charge if notified by email to CORPS ENSEIGNANT no later than 24 hours before the scheduled lesson. After this deadline, one hour’s lesson fee will be charged to the client for each cancelled lesson.

In the event of repeated cancellations, though on a case-by-case basis, CORPS ENSEIGNANT may decide to terminate the contractual relationship with the client and cease providing support services without prior notice.

Unavailability of the trainer

It may happen that, due to circumstances beyond the trainer’s control, a booked lesson has to be postponed.

In this case, CORPS ENSEIGNANT will notify the client as soon as possible and agree on a new date with them. In the event of prolonged unavailability, a change of tutor may be offered. The client shall not be entitled to claim any compensation as a result of such changes.

Private lessons for adults

Booking

When a client submits a request for lessons, this is reviewed by the educational adviser at CORPS ENSEIGNANT, and a proposal is presented to the client.

The offer may be for a single lesson, several lessons on specific dates, or one or more weekly lessons over a given period.

The client’s dated countersignature on this offer signifies their acceptance of the prices and terms and conditions.

It is common for a new client to request both registration as a client and an initial course offer at the same time. In this case, the offer made to the client by CORPS ENSEIGNANT. These are subject to review on 15 September each year.

Payment

Payments are due at the end of each month upon presentation of an invoice sent by email. This invoice summarises the number of hours taught by the tutor during the month. Payments must be made exclusively by bank transfer to the company’s bank account CORPS ENSEIGNANT.

Cancellation by the client

Cancellation of a booked lesson is permitted only under certain conditions and must remain exceptional.

Cancellation is free of charge if notified by email to CORPS ENSEIGNANT no later than 24 hours before the scheduled lesson. After this deadline, one hour’s lesson fee will automatically be charged to the client for each cancelled lesson.

In the event of repeated cancellations, though on a case-by-case basis, CORPS ENSEIGNANT may decide to terminate the contractual relationship with the client and cease its support services without notice.

Trainer unavailability

It may happen that, due to circumstances beyond the trainer’s control, a booked lesson has to be postponed.

In this case, CORPS ENSEIGNANT will notify the client as soon as possible and agree on a new date with them. In the event of prolonged unavailability, a change of trainer may be offered. The client shall not be entitled to claim any compensation as a result of such changes.

Group courses

Enrolment

The group class timetable is available to clients via the Parents’ Portal.

Clients register for their preferred dates and times based on the availability shown.

Fees

Prices for services depend on the subject taught. Clients can find out the current prices by contacting a CORPS ENSEIGNANT adviser. These are subject to review on 15 September each year.

Cancellation

Cancellation of a booked lesson is only permitted under certain conditions and must remain an exceptional circumstance.

Cancellation is free of charge if notified by email to CORPS ENSEIGNANT no later than 24 hours before the scheduled lesson. After this deadline, the client will automatically be charged for each cancelled lesson.

Group classes for adults

Enrolment

The programme of group lessons and small-group courses is available to clients via the Parents’ Area.

General Terms and Conditions

Registration fees

All new clients will be charged a registration fee of €129.00 (including VAT). This fee applies to all members of the same family and remains valid for the duration of their schooling. These fees cover, in particular, email correspondence with teachers, the provision of lessons and/or high-quality exercises, and their electronic marking.

This registration fee also guarantees a fixed hourly rate with no surcharges, including at weekends and on public holidays.

Non-competition

The client undertakes, by virtue of their enrolment, from offering the tutor assigned to them any alternative remuneration in any form whatsoever, from asking the tutor to provide tuition hours outside the relationship established via CORPS ENSEIGNANT, or from putting the tutor in contact with another organisation with a view to continuing the collaboration with the tutor via that channel.

Failing this, the client shall be liable to pay a lump-sum compensation of €5,000.

Invalidity of a clause

Should any provision of these general terms and conditions of sale prove to be void or unenforceable, this shall in no way render the other clauses of the text invalid, which shall remain fully applicable.

Governing law and disputes

The relationship between CORPS ENSEIGNANT and its clients is governed by Luxembourg law.

The fact that CORPS ENSEIGNANT fails at any time to rely on these general terms and conditions of sale or tolerates a breach by the customer ofany of their obligations as set out herein shall not be deemed to constitute acceptance of such a breach or a waiver by CORPS ENSEIGNANT of its rights.

Any dispute between CORPS ENSEIGNANT and a customer shall first be subject to a sincere attempt at amicable resolution.

Any dispute that cannot be resolved amicably shall fall within the jurisdiction of the district courts of Luxembourg, to which the parties confer exclusive jurisdiction.